Well please is blease for them. Who? The saudi people working in call centers. You call 1100 (mobily customer care) what do you hear. Yeah Press "2" for english. Done. Press 3 for Other helps. "To talk to one of our agent please press 9". Ok pressed 9.
Most of the time it goes to the main menu. How Horrible! Is it because they dont want to talk to us or are they doing it on purpose? Or is it because their call center is congested and the whole IVR just gets reset and I hear the begining? Wonder whats the truth. Anywho I tried 8 times and I got the same. On the 9th try finally it rang was pleased.
Agent: "Alo Mobily Care Asalamulaikum"
Me: "Walaikumasalam, I have a problem with my Wimax today."
Agent: "Sorry sorry you no speak arabic?"
Me: "No"
Agent: "Ok blease call 1100 press 7 and press 2 for english"
Me: "I already did that"
Agent: "Do it again"
funny they can have this convo in proper english. Seriously saudis learn some english! anyways let me continue
Me: "How many times should I do it? Your system is facing problem. Please transfer it to a person who knows english right now I cannot hang up"
Agent: "ok blease wait"
Finally got a person who can speak english. Had to complain to him about both problems I faced then the actual problem for why i called them in the first place. He said he'll take action (yeah i know, type it on the complaint list in front of his screen).
Well my point is, the customer care of most of the companies in Saudi Arabia is horrible. On a scale of 1 to 10 its 1 always. Call 907 for saudi telecom you wait for 30 minutes sometimes.
My friend called Arab Media Company to subscribe to arabnews and he had to call them several times to get someone who can speak english.
Saudi learn english please! Dont insult this place to the core. I mean it!